love little chocolates
frequently asked questions
How should I store my chocolates?
Store your chocolates in a cool dark area away from direct sunlight – preferably not the fridge.
How long will my chocolates last?
Your lovely little chocolates will last for about 2 weeks.
Where can I buy your chocolates other than online?
Order anytime online or find us in pop up shops and specialty markets around Sydney. Follow us on Instagram and Facebook for locations.
What type of chocolate do you use?
Love Little Chocolates are made from aromatic Callebaut chocolate – “whole pod” roasted cocoa which is used to create the finest Belgian chocolate preferred by the world’s most exclusive artisan chocolatiers.
Are your chocolates gluten free?
Most of our chocolates are gluten free, but as a precaution we state that all products may contain traces of gluten, due to the environment in which the chocolates are made.
Do your chocolates contain nuts?
Yes – some chocolates are made with nuts and all may contain traces of nuts.
How are the chocolates delivered?
Love Little Chocolates are dispatched, to you direct by courier, within 1 to 7 working days, depending on location. Sydney metro orders are dispatched Monday through Thursday with cut off being 4pm Wednesday night. The rest of NSW, VIC, ACT, TAS and QLD are dispatched every Monday, Tuesday and Wednesday with a cut off at 4pm Tuesday night. This is because we do not want to run the risk of the chocolates being left at the courier depot over the weekend.
Note to QLD customers: Delivery is possible all year round to Brisbane metro areas. For other areas of the state of QLD, delivery will only be possible when there are a few consecutive days of cooler weather. This is to ensure the chocolates arrive in perfect condition. Please contact us and we can discuss the best way to delivery your chocolate boxes.
We use Fastway Couriers and deliver across Australia to all areas under the Fastway network. The Fastway network covers the Eastern seaboard of Australia as well as Hobart and Launceston. For areas outside the Fastway network, please contact us at: firstname.lastname@example.org for a quote and revised delivery timeline.
Unfortunately we are unable to deliver to WA, SA and NT in the warmer months and delivery is only available in winter and cooler months. Delivery addresses must also be within the fastway network. Please contact us for a quote and to place your order.
Please refer to our delivery policy for more details.
Can I track my delivery?
Yes, you can. Once we have processed your order, you will receive tracking details from Fastway Couriers. This is a great way to keep updated on where your little chocolates are throughout their journey to you.
What about delivering chocolates in hot weather?
Our suitable packaging allows us to deliver Love Little Chocolates to your door all year round. During summer months, it would be best if you are available to greet the driver and pop your chocolates into a cool storage place. In extreme heat, we may need to delay sending your chocolates to avoid damage, but we would of course let you know.
Do you send your products overseas?
Not today – but watch this space!